Question 1

What is the difference between a Wi-Fi and a 4G Charger?

Accepted Answer

A Wi-Fi charger connects to the internet through a local Wi-Fi network. These chargers are ideal for locations with a strong and reliable Wi-Fi signal.

A 4G charger uses a built-in SIM card to connect to the internet via a mobile (4G LTE) network. They are ideal for locations without a Wi-Fi signal nearby, provided there is mobile network coverage in the area.

Question 2

What if I don't have my charger Pin and Password?

Accepted Answer

If your charger PIN or password wasn’t provided by your homebuilder or has been misplaced, we can send it to you via email after verifying your address.

Email plugmein@fulltothebrim.com with the subject “PIN and Password.”

Include:

One proof of address
A photo of the front of your charger
A photo showing the serial number (begins with SN100..., found on the left side of the charger)

Question 3

Are Brim Chargers compatible with all electric vehicles?

Accepted Answer

Brim chargers are designed to be compatible with all electric vehicles (EVs) that use the standard Type 2 AC charging connector.

Question 4

How do I know if I have a 4G or WiFi charger?

Accepted Answer

On the left side of your charger, below the QR code, there is a product code. It will read either “BR-AC7000-01” for Wi-Fi chargers, or “BR-AC7000-4G” for 4G chargers.

Question 5

What warranty do Brim chargers come with?

Accepted Answer

All Brim issued chargers come with a 5-year warranty as standard. We are confident that our chargers are made to last, our warranty offers the installer and consumer peace of mind. Warranties begin from point of sale.

Question 6

How do I customise my notifications?

Accepted Answer

Go to your Profile from the navigation bar and tap Notification Settings.

From there, you can turn notifications on or off based on your preferences.

Question 7

How can I track my charging sessions and energy usage?

Accepted Answer

All charging sessions and usage history can be viewed in the app on the “Home” page. Select the “Usage” tab to view charging usage.

Alternatively you can view recent transactions in the Brim Wallet, if you've used a public charger.

Community Charging:

When using Community Charging, a transaction breakdown will be sent via email once the charging session has ended.

Question 8

Where can I find my transaction history in the MyBrim app?

Accepted Answer

On the navigation bar in the MyBrim app, tap on the Brim wallet icon.

Under the 'Top Up' and 'Withdraw' buttons, you will see a 'Recent Transactions' window, showing your most recent transactions.

Click 'See more' in order to see your full transaction history.

You can view a full breakdown by clicking on any transaction.

Question 9

Do I have to top up my Brim Wallet, in order to charge?

Accepted Answer

If you're using a private/home Brim charger that’s connected to your own power supply, you don’t need to use the Brim wallet to charge your car.

However, to use any public Brim charger in the app, you’ll need to top up your Brim wallet first.

Question 10

How do I remove a charger from my account?

Accepted Answer

In the Chargers tab (⚡), open the charger’s Settings and tap the delete button at the bottom right of the screen.

Question 11

How do I use a public charger?

Accepted Answer

To use a public Brim charger, simply scan the QR code located on the charger socket.
You’ll be directed to a web page where you can enter your payment details and start charging right away.

If you’re a regular user, you can also download the MyBrim app and scan the charger via the Public tab.

Please note: you’ll need to top up your Brim wallet before you can begin charging.

Question 12

Can I add multiple chargers to my account?

Accepted Answer

Yes, you can — as long as the chargers aren’t already paired with another account.

To add another one, go to the Chargers tab and tap the addition button, then follow the same setup steps as before.

Question 13

Can multiple users access the same charger through the app?

Accepted Answer

Each home charger can only be paired with one account, but multiple users can log into the same account to share access — ideal for households.

Public chargers are open to everyone and operate on a pay-as-you-go basis for the energy used.

Question 14

How do I charge using my RFID cards?

Accepted Answer

The two white plastic cards included in your packaging are your RFID cards.

You can use them to start or stop charging when there’s no internet connection, or simply for convenience.

How to use them:

1. Plug your car into the charger.

2. Tap the card on the right side of the charger’s light strip. You’ll hear a beep and charging will begin.

3. To stop charging, tap the card again in the same spot.

For full instructions, see pages 17–19 of the MyBrim app manual (available on our Downloads page).

Note: The cards work out of the box, but once your charger is online, you’ll need to add them to the app to continue using them.

Question 15

How do I charge on a schedule?

Accepted Answer

In the Home tab, tap 'Schedule' to set when your charger should start and stop charging.

You can choose a recurring schedule (for example, the same time every night) or a one-off schedule for a single session.

Keep your car plugged in, and it will automatically charge during your selected times.

NOTE: When you add a charger to your account, a default schedule is created automatically. Review this schedule and deactivate, or delete it as needed to make sure your charger follows your preferred settings.

Question 16

How do I reset my charger?

Accepted Answer

Your charger will typically be connected to a fuse board. Locate the fuse board, and turn the switch connected to the charger ‘off’ and ‘on’.

Question 17

How do I set up my home charger?

Accepted Answer

Download the MyBrim app from the Appstore or Google Play Store.

Follow the in-app instructions and register an account.

In your “Home” tab, select the “Add a new charger” button at the bottom of your screen and follow the steps to set up your charger.

For a step-by-step guide to setting up your charger, download the MyBrim guide from our downloads page.

Question 18

I can't pair my charger to my account, what should I do?

Accepted Answer

If the charger network isn’t appearing in your Wi-Fi settings:

Make sure you’re standing close to the charger and that it’s been reset within the past 15 minutes.
Confirm the charger is powered on — the indicator light should be flashing.

For Wi-Fi chargers (BR-AC7000-01):

Ensure your home Wi-Fi details are entered correctly.
Check that the Wi-Fi signal is strong where the charger is installed.

For 4G chargers (BR-AC7000-4G):

Make sure there’s mobile network coverage in the area.
In rare cases, the SIM card inside the charger may not be activated.

If you’re still unable to connect, tap Contact Customer Support in the app on the screen where you’re stuck — this will automatically send us details about your charger and setup progress.

Question 19

What to do if my charger isn't working?

Accepted Answer

If your charger isn't working, try rebooting it at the power source (found at the fuse board).

Check the light indicator on the charger—its colour and pattern can help diagnose issues (see the Troubleshooting section of your product manual).

If the charger appears offline in your app, it may be a network issue. Try resetting your router or checking the signal strength near your charger.

If you have gone through these steps but your charger is still not working, or you are unable to diagnose the problem, please contact customer support: +44(0) 20 7097 5911.

Question 20

My charger is offline, what do I do?

Accepted Answer

Firstly, check whether you have a Wi-Fi (BR-AC7000-01) or 4G (BR-AC7000-4G) charger. See the product code below the QR code on the left side of your charger.

For Wi-Fi chargers:

Check the internet connection on another device to see if the network is down or weak at the location of  your charger. If the signal is weak, try moving the Wi-Fi modem closer or using a Wi-Fi extender. If neither is an option, contact customer support.+44(0) 20 7097 5911.

Ensure you have entered the correct network settings in the app; and that your network settings are set to “Wi-Fi” and not “4G”. Make sure you are connected to the correct network.

Ensure you have set the correct charger mode in your app. In charger settings, tap “Charger Mode” and check that it is set to “App controlled”, and not “Plug & Play (Offline).” If set to “Plug & Play (Offline),” the charger will appear offline and can't be used via the app. Tap it and follow the steps to switch charging modes.

For 4G chargers:

Ensure you have mobile network coverage in the area using another device. If there is no signal, please contact customer support: +44(0) 20 7097 5911

Question 21

What does the flashing light on the charger mean?

Accepted Answer

The status of the charge point is shown by the coloured status lights on the front of each charger. Either Green, Yellow or Red, a full colour glossary is available with each charger issued.

The most common light indications are:

Flashing Green (1 second on, 3 seconds off): Indicates that the charger is online and ready to use.

Solid Green light: Indicates that a charging cable has been plugged in, and is ready to charge.

Breathing Green (1 second on, 1 second off): Indicates that charging is in progress.

Flashing Green and Yellow: Indicates that the charger is not online, and is not ready to use with your app. However, the charger can still be used in Plug & Play mode or using your RFID card.

Solid Yellow light: Indicates that the tamper boundary is activated, meaning the cover of your charger is not closed properly.

Question 22

Why do I keep receiving 'Security/ Tamper Alert' Notifications?

Accepted Answer

Security Alert notifications appear when the charger’s tamper switch is triggered, usually indicating the cover may not be fully closed.

A solid yellow charger light confirms this status.

If you’re sure the cover is properly closed, the tamper switch may have bent slightly during installation — this won’t affect the functionality of the charger.

To stop these alerts, go to Profile → Notification Settings and toggle off Security Alert notifications.

Question 23

Are Brim chargers OCPP (Open Charge Point Protocol) compliant?

Accepted Answer

Yes. Brim chargers are OCPP-compliant, allowing them to connect to compatible third-party charge management systems. They also work seamlessly with Brim’s own charger management system, which is built using OCPP and enables features such as remote monitoring, control, status updates, and smart charging — all without needing an external backend.

Question 24

Does the charger light increase my electricity bill?

Accepted Answer

No — the LED light strip on a Brim charger uses very little power. Even if it were on all the time, it would typically cost around £2–£3 per year to run.

Question 25

Does my charger need Wi-Fi to work?

Accepted Answer

No, an internet connection is not required to charge. You can operate your Brim charger offline using one of these two methods:

1. RFID Cards: Use your provided cards to "tap-to-start" manually. This keeps your charger secure without needing the app.

Instructions: www.mybrim.io/support/BrimRFID.pdf

2. Plug and Play: Configure your charger to start automatically as soon as it’s plugged in. This is best for secure, private garages.

Instructions: www.mybrim.io/support/PlugPlay.pdf

Note: Scheduled charging and app-based controls are not possible while the charger is offline.

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